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All Industry Clients - Partial List Outstanding Barb! Your motivational keynote, Lead in High Definition -- Build a High
Performance Team! at our Annual Franchisee conference was fantastic. You did the most
homework of any speaker I've ever met in the 20 years I've planned events, including reviewing
our key processes, speaking with our franchisees and our CEO and customizing the program to
our objectives. It was wonderful to see our group highly engaged, interacting, excited,
laughing, writing and having fun! Plus the information you shared was completely relevant to
them and will help them build their team, increase sales and grow their business. You
delivered a unique, experiential keynote with a roadmap to follow, a call to action and the
inspiration to succeed--a great return on our investment. We look forward to having you back
to speak at our Branch Leadership Conference and regional events. Wow! Did Press Ganey hit the mark when we selected you as a presenter
at our Press Ganey National Client Conference! Your high energy
and dynamic presentation style made it easy and interesting for
our attendees to learn. Here are just a few of the many comments
we received. I would like to personally thank you for putting on a fantastic
presentation. Your presentation style left a remarkable impact on
our group. If I may, let me share some of the responses turned in
by our attendees. Super job! I've never seen anyone prepare and present sales and
client relationship concepts in such a powerful, creative and engaging
way. You clearly practice what you preach. We have a very specialized
product yet you knew about us, our business and delivered exactly
what our sales reps needed. For such a short session we got valuable
tools to make more effective calls and position our reps as consultants.
Even our more experienced reps were impressed and very favorable
in their comments. You exceeded our expectations and delivered value,
practical ideas and tons of motivation!. Your presentation was excellent, and the response from the sales
representatives has been extremely positive. When looking for a
speaker for our meeting, I felt it important to not have someone
who “entertained” only. You certainly did your “homework”
well. I was initially nervous how a female speaker would be received
by my sales organization, which is highly technical, highly educated,
and predominantly male. Your engaging style and content had their
rapt attention. Your Dream Big! keynote was the most talked about portion of our
event. For a group of seasoned – “been there, done that”
– meeting professionals, who research, book and witness speakers
on a frequent basis, this is quite a feat! Your keynote presentation at our National Sales Conference was
more than enlightening -- it was incredibly motivating. Our account
executives commented you not only gave us practical tools and specific
ideas to connect with our Realtors, but you inspired us to be confident
and know we have it within us to succeed. We all agreed your motivating
Dream Big! message and book was the best part and a great way to
end the program. Thanks for teaching, educating, encouraging, entertaining
and inspiring us. Your participation was invaluable in making this
meeting a success! Barbara, on behalf of the Fairmont Southampton Leadership Team,
I would like to thank you for delivering on your promise - an engaging
presentation that left lasting results. You tailored your presentation
to use the language embedded in our service culture so well, it
was like watching a Fairmont Leader present. You moved from visitor
to family very quickly. I know many of our Leaders made a connection
with the specific tools and strategies you offered and even one
team who are making Service Dream Boards. We appreciated your passion
for motivating people and inspiring us to seek Cappuccino Moments™.
Thank you Barb. We consider you a service industry partner and look
forward to when our paths may cross again. Your opening keynote, The Customer Care Professionals Role--Be
Savvy, Be Strategic, Be Smart! was insightful, practical and dynamic.
You gave our members concrete suggestions for enhancing their careers
and engaging their staff. Thanks again for a great presentation
at the SOCAP annual conference! Thank you so much for your wonderful and inspiring keynote, Grow Your Business,
Experience Life's Best--How to Thrive in any Environment!, at our National Sales Meeting.
As the leader of the sales effort my hope with a speaker is: that their message support what
I'm trying to reinforce with my sales team, that it speak to our business and industry
significantly enough so our people can truly apply the principles to their strategy and
most of all, that they are engaging and we leave motivated with significant take-aways.
Barbara, you delivered and then some! Your material was timely, your understanding of
our business was outstanding and very skillfully applied, you had wonderful energy and
I filled a notepad with ideas. As a matter of fact, I remember wishing I could leave the
meeting to apply the ideas while they were fresh in my mind! Thank you Barbara for a
memorable key note – I hope the standing ovation you received showed you how much we loved it! Trust me when I tell you, you have inspired me to implement a number
of things within my department, organization and my personal life.
You mentioned positioning and adding value in your keynote so I
wrote an article and am building deeper relationships with my internal
customers. Your engaging and inspirational keynote and physician development
workshop, ”Rediscover the Joy of Practice”’ was
one of our highest-rated events ever! A remarkable achievement for
a physician audience that's usually tough to please. Your knowledge
of professional relationships and physician-staff interactions led
us to a new level of understanding of how we can best work with
one another. Thanks for making this a spirited, valuable and memorable
event. Our attendees and board members overwhelmingly rated your closing
keynote as excellent! Given the opportunity, we hope to partner
with you again in the future. As you can see from the following
comments, our CEO's and business owners really appreciated the take
home value combined with inspiration. Your presentations "Contributing to the Bottom Line, Be Savvy, Be Strategic, Be Smart" and "High Definition Selling - Winning Sales and Services Strategies to Top Performers - The Critical Edge" were exceptional! You started SHRM Jacksonville's 2011 Programs with a BANG! Your zest for life and positive outlook are infectious. I will forever be grateful to you for encouraging me to "act as if". It has totally changed the way I look at life's challenges. Also our past president said, "Barbara was truly astonishing! I think she is "sizzling" hot! Loved it." Barb, I attended your seminar luncheon at the PPAI show six years
ago. I had just started my career as an ASI distributor and I was
overwhelmed and insecure about selling and really making money.
I listened to you talk about making a dream board of where I wanted
to go in my life so I made one. Seven years later I am the top sales
person here at Custom Images this year and hit the million dollar
club---and made over $100,000.00! I am writing to you after all
this time because you inspired me to dream and take action. As a
single parent, my son has gotten to watch me grow and see how believing
can make all the difference in the world. I love my life and above
all I believe in myself and the power of pursing my dreams. So thank
you and Happy Holidays to you and your family. On behalf of the Westin Maui team, I want to personally thank you
for the dynamic presentations you delivered to our teams here at
the Westin Maui Resort & Spa. Your insights into sales with
passion, service excellence through engagement, and your personal
observations through the eyes of a guest, all provided unique value.
One of my managers wrote, “I now have great ideas to engage
and reenergize my staff and feel valued as a member of the management
team.” It was very apparent from the onset of your presentation that you
spoke with several attendees in advance of the meeting. I watched
as our management’s eyes opened with amazement at the knowledge
and preparation you made in understanding our products and challenges. You were such a ray of hope to see and listen to at the Site meeting.
Since losing my father 2 months ago, life and "things"
have seemed very off for me. I have thought about your "cappuccino
moments" and the dream board you suggested every day, so you
definitely made an impact on me. Having worked for AT&T wireless
I thought I had seen all the motivational speakers known to man!
You were fun, gave great examples and truly inspired even me who
has been so down. Outstanding job Barbara! You were by far the highest rated speaker
in our staff development and leadership series. Your energizing
and idea-packed session, Engage Staff, Deliver Service, Dream Big!
was the perfect message to get everyone to take ownership and accept
responsibility for patient satisfaction and their own work and life
satisfaction. The comments on our staff evaluations were full of
praise and superlatives! I want to personally thank you for the outstanding presentation
you shared with us at our convention in San Diego last week. I so
enjoyed you and what you had to say. I have so much to do to further
my business and I know with what you gave us, I can't go wrong--I
just need to do it. Thanks, again, Barbara, and God Bless you and
your business. Thank you for your contribution to the success of our fourth annual
Strategic Human Resources Management Conference. Your excellent
program, "How to Engage Staff, Inspire Managers and Improve Performance
in Turbulent Times" was truly engaging and inspiring. In this current
down economy, with companies facing budget cuts and layoffs, the
tools and tips you presented for keeping employees motivated and
productive were useful and well-received. I'd like to share just
a few comments from our participants: In the last 10 years I've heard numerous speakers share how HR
can be a business partner and a key player. I must say your program,
The HR Professional's Role, Be Savvy, Be Strategic, Be Smart! at
our SHRM Strategy conference was by far the best and filled with
fresh, practical and powerful ideas. Plus your engaging, interactive
and entertaining style held my attention and made the session very
meaningful. Super job! As professional destination management consultants, we have seen
hundreds of speakers including many celebrities and well-known authors.
I can personally say in my 20 years of incentive and corporate meeting
planning it is rare to find a keynote speaker who will invest the
preparation time you did to tailor a program to our needs. Congratulations on your smash hit presentation, "Passion,
Power & Prosperity: Put More in Your Life!" It was obvious
from your packed, "standing room only" sessions that our
sales associates loved your energy, powerful message and entertaining,
yet genuine, style. Your presentation was outstanding. You gave us the meat and the
gravy! I want to tell you personally how impressed I was with your
groundwork and your efforts to make the presentation about our industry
and for our industry. You set the tone for a fabulous IRIS conference,
one our members will remember as a mandate to go forward and redesign
one room, one home, one suburb at a time. Barb - you shine! On a scale of 1-10 you are a 100! I have received nothing but "rave" reviews. You’re
the first speaker I’ve worked with (and I’ve worked
with several) who did her homework to meet the needs and expectations
of my group. You’ll be pleased to know that on a 5-point scale, you received
a 4.65. Our general managers appreciated your solid ideas to develop
a strong guest mentality at their properties. Congratulations! Your "world class" presentation at our
QUEST meeting once again left us "very satisfied customers". You’ll be pleased to know that on a 1-10 rating scale, your
evaluations averaged 9.6 -- one of the highest-rated programs for
our chapter. Hardly a day goes by when one or more of your ideas is not brought
up. Your scores were outstanding from presentation style through
usefulness. Your presentation was voted one of the best our distributors have
experienced. Financial Clients - Partial List
Many of our financial advisors made wonderful comments and received
great ideas from your presentation, “Manage Your Book of Business
– The Key to Expanding Relationships.” It’s rare
for a speaker to score all 5’s on the evaluations and you
did just that! Our advisors appreciated your high energy, interactive
style and solid content. Plus your Dream Big! closing message was
a fun impacting ending to our conference. Your energizing and entertaining keynote, “Build a Business, Advise a Client, Get a Life!” for our financial advisors was spot on and filled with valuable ideas to leverage their time and talents. I particularly appreciated your challenge to think like a CEO and giving us creative outsourcing ideas to offload time consuming activities so we can focus on building our business. In fact, business owners in any industry can benefit from this program—excellent content, engaging delivery and important message! Attendees rated your keynote, “The HR Director’s Role
– Be Savvy, Be Strategic, Be Smart!” as one of the most
highly rated presentations in the conference, as well as your breakout
session, “Break the 80/20 Rule – How to Identify, Reward
and Reenergize Your “B” Players!” In fact, some
comments included: Your opening keynote, "Dream Big – Be Bold, Focus on
the Future!” at our CUNA Marketing & Business Development
Conference got great reviews! Your challenge to combat complacency
and be bold in the credit union movement and in life made an impact.
I thought you’d enjoy these attendee kudos from the evaluations. I continued to receive many positive comments from our associates
regarding your insights. They have told me that they have incorporated
your ideas into their daily activities. Your understanding of Bank
of America’s Small Business Banking Group made a difference
with the audience as evidenced by the following comments: We have rarely had a session that received as many positive comments
as yours. Comments like, "best ever", and "bring
more people like Barbara!" helped make this session the highest
rated program at this meeting. The amount of time you spent prior
to the meeting getting to know our members - their needs, their
challenges - and making sure that your message provided information
they could actually use was tremendous! We here at NAILBA are looking
forward to your return keynote at our June Focus meeting! Well, the results are in and both your idea-packed and entertaining
programs “scored a hit!” The CEOs and the senior management
appreciated your energizing and practical ideas on how to advance
their sales culture. We’re also pleased we invited you back
to present to our investment executives at our National Sales Conference
in Scottsdale. The pre-call planning, positioning, and sales call
critique tips were right on target and provided excellent take home
value. Wow, we've had speakers before at our Annual Employee Training
Day, but Barb's Dream Big! program was amazing! She got us energized
about serving and delighting our customers and building deeper relationships
with them. Even better, she showed us how we can take personal responsibility
for our own life and job satisfaction and act on our future dreams.
Barb is highly engaging, provides take home value and best of all--inspired
us to Dream Big! Your powerful keynote presentation was spot on, timely and received numerous
favorable comments. Any banker who doesn’t understand the urgency of your message
and fails to act on it is either asleep or in the wrong business. Your keynote, "Dream Big! What's the Best that Can Happen", was
a hit at our yearly client conference. Our conference surveys reflected
it and after your session I heard several people chatting about
"creating Cappuccino Moments" and making sure they had "real" free
days in the future. Thanks for encouraging us to dream for those
things that we think are out of our reach...your own inspiring story
is proof that they aren't. Your powerful message for our audience was more than just a presentation.
You bonded with our bankers, made them want to be better managers
and glad they were part of this interactive session. Your discussion
made our event and was the highest rated program! Your opening keynote, "Dream Big! Be Bold! Focus on the Future"
was highly-rated and a great way to kick off our Leadership Conference.
Your upbeat style had our members up, moving and engaged which is
always a great way to get the adrenalin going! Plus your ideas on
how to turn members into advocates, engage staff, differentiate
with financial education and enjoy life in the process were practical
and inspiring. Your presentation will long be remembered. We were looking for a tailored program with take-home value and
motivation and you delivered. Our Management Development Manager
exclaimed you hit the bull's eye in what we were looking for. The evaluations are in and you are a HIT!!! In my nine years of
coordinating Annual Managers Meetings, I have never seen such an
abundance of 100% positive remarks about our guest speaker. Your general session, "Building an Effective Sales and Service
Culture in Your Credit Union", received an excellent rating.
Some audience comments, "Sanfilippo is absolutely the best."
"I could listen to Sanfilippo for two more days!" One of our bank CEOs wrote: "The most useful message I’ve
heard in 30 years of bank conferences", "Fantastic presentation,
she alone was worth the registration price."
When I first heard your excellent presentation at our Raymond James bank
conference, I knew I had to get you to partner with our bank. As a result
of your outstanding workshops, structured process, follow up and
telecoaching, I am receiving three times the number of referrals before
we began our Managing Customer Relationships program with you.
In addition, of our 38% asset growth in 2010, at least one quarter to
half of that growth was due to the additional referrals. Specifically,
we have $2.5M in new assets now under management in our Wealth Management
area directly resulting from the new consultative sales approach that you
introduced. Plus, our Retail area has seen significant increases in
all products and services with our existing customers. Best of all, we
appreciate your amazing energy and enthusiasm for keeping us all on track.
Thanks Barb! Barb on behalf of BRAMCO we want to thank you for your excellent
Sales Coaching Program for our agency principals, specialists and
internal wholesalers. You helped our staff to be better consultants
and to understand their customers and producers more deeply. As
a result our specialists are more confident, consistent, consultative
and closing more cases. Our sales results prove it! Barb thanks for your awesome program at our Employee Appreciation
Day. You not only gave us great ideas to improve service and customer
relationships, you inspired us to take action professionally and
personally. Those employees who ‘groaned’ about attending, were
raving when it was over! That motivation has had a lasting impact
on us. We have several supervisors who are really stepping up to
the plate and implementing some of your ideas. We also have a couple
of employees who were marginal and have started to excel. Our management
team had a brainstorming session after you left and we are holding
each other and our supervisors accountable. Thanks again for first
learning about us and then delivering an engaging, impactful and
memorable message. You ranked as one of our top presenters with 4.4 for content and
4.7 for delivery. You are a meeting planner’s dream speaker!
You do your homework, respond in a timely manner and then deliver
a powerful, tailored presentation! Thank you so much for presenting at the IBA HR conference. The
attendees loved the session and said it was the best part of our
conference. You provided great information with amazing enthusiasm!
Our attendees felt like they got a CEO level session that spoke
to their specific needs. In fact, one person was so inspired with
the ideas and renewed sense of purpose, she decided to delay her
early retirement and try some new approaches. I learned more about business development, making consultative
sales calls and attracting SEG's in 1.5 hours than in the past nine
months in my job. Barbara's ideas on pre-call planning, infilitrating
a niche and adding value are amazing and her enthusiasm is contagious. Given the wide range of experience in our group, you successfully
engaged ALL of our sales staff. Even our veterans benefited from
your focused presentation and coaching session. The positive feedback
we received from our people was practically unanimous and all felt
that the concepts, focused on relationship building with clients
to grow sales, were practical and worthwhile. There is no doubt
that your ability to connect with our folks was a direct result
of the great amount of time you spent in preparation and the diligence
with which you tailored many portions of the day. Going forward,
we will surely continue to incorporate many of the techniques and
tips and use it to grow our company's revenues and the incomes of
our staff. The programs you developed have helped our company greatly. We
put in place our WOW Service Culture in May of 1997 and our Service
Improvement Teams, our standards and our measurements are a part
of our daily life. You promised us a program that, if we did our
part, would never set on a shelf but would help us keep our service
culture alive and well and that has been the case. So again we thank
you, we congratulate you, and we celebrate your 20th Anniversary
year with you!
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Our members gave you very high marks for your energizing and idea-packed
leadership program, High Definition People - The Key to Ignite
Passion, Performance and Personal Responsibility at our annual
conference. As senior health care executives they appreciated both
the inspiration and information they can use to engage their staff,
lead like an Olympic Coach and dream big! In fact, they "demanded"
we have you back. So by popular demand we are pleased to invite
you as our closing keynote speaker next year. Some member comments:
I want to thank you for the superb keynote presentation,
“Sales Magic! Secrets to Develop a High Performing Team”
you delivered at our Semi-Annual Wholesalers Meeting. Being in the
insurance and investment business, we have seen excellent speakers.
So I agree with our president when he thanked you on stage and said
to the audience, “In all my years of listening to speakers,
Barbara is by far the best! Her material was excellent, filled with
useful ideas and delivered in an engaging style.” We look
forward to inviting you back for our Top Producer meeting this May
in Colorado Springs and partnering on other projects.
We are extremely pleased with your program and the value and results
we received from our Employee Enrichment Day and Manager's Retreat.
You inspired our managers to be better coaches, departments to improve
internal service and increased the level of buy-in by everyone to
our culture change initiative. Our CEO commented, "I am excited
that we now have more guidance and a road map to follow that will
make Leaders a Five Star credit union". You did an exceptional job
at capturing what was going on in our organization. Our folks were
glued to every word and your uplifting and entertaining style made
the day breeze by.